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These terms set out the rules that apply when you open and use an f8999 account — covering how your account works, what transactions are permitted, and how we handle disputes. Access and eligibility depend on your local law and the eligible regions we serve; please read this page before you proceed.
By creating an account on this platform, you confirm that you have read and accepted the terms set out on this page. These terms form the entire agreement between you and us regarding your use of the site, the account wallet, and any transactions you initiate. We may update these terms when our services or operating conditions change; when that happens, we will publish the revised version here and note the change date at the top of this page. Continued use of your account after a revision is published counts as acceptance of the updated terms. Our account wallet supports deposits and withdrawals processed through Nagad and Bank Transfer for eligible accounts. Any transaction you submit through these routes is subject to the limits, verification steps and processing conditions shown in your account at the time you initiate it — not any figure stated elsewhere. If a discrepancy appears between what is shown in your account and what is stated in an older version of these terms, the current account-screen instruction takes effect. We are not able to reverse a correctly processed transaction on the basis of a misreading of prior terms, so we ask that you check the conditions displayed in your account before confirming any action.
Not every part of your experience on this platform is governed by the same set of rules. These terms apply directly to your registered account, the transactions you initiate, and the content we publish and operate. Third-party services — including payment networks like Nagad or Bank Transfer — operate under their own conditions, and any dispute arising from those networks must be directed to that provider. Understanding the boundary of this policy helps you know where to raise a question and who can resolve it.
Your login credentials, session management and account settings fall fully within these terms. Any change you make to your account — including wallet verification or contact details — is governed here.
Deposits and withdrawals submitted through Nagad or Bank Transfer are covered by these terms up to the point of handoff to the payment network. Processing conditions on the network side are outside our direct control.
Game titles from studios available in the lobby — including content from Habanero, PG Soft and Pragmatic Play — are subject to each game provider's own rules on top of ours. We publish what we can verify.
External links, partner services or payment providers accessed through the platform operate under their own terms. We do not accept responsibility for conditions set by those third parties.
These terms are not one-sided. You hold specific, practical rights regarding your account data, your transaction records and how you interact with our support team. If something on your account looks incorrect — a wrong contact detail, an unrecognised transaction, or a setting you did not authorise — you can act on it directly. Your account area shows a full transaction log that you can review at any time; if a Nagad or Bank Transfer entry appears that you did not initiate, you should flag it through the account dispute route before contacting the payment provider. Correcting your registered name, phone number or wallet address is handled through the account settings screen; the fields and verification steps shown there are the authoritative process, not a summary in this document. Where a question cannot be resolved through your account settings, our support routes are the right next step. We aim to acknowledge every policy-related query submitted through a published route.
Your full deposit and withdrawal history is accessible in the account area. Check here first before raising a dispute about a Nagad or Bank Transfer entry.
Update your registered phone number, email address or linked wallet through the account settings screen. Follow the verification steps shown there to confirm the change.
If any clause in these terms is unclear, submit your question through the live chat or email route listed on the support page. Cite the specific section you are asking about.
For account actions that require our team — such as a formal dispute or a closure request — contact us through a published support route. We do not accept requests sent through unofficial channels.
If you have a question about how a specific clause applies to your account, or need to raise a concern about a transaction processed through Nagad or Bank Transfer, use one of the published routes below. We do not accept policy disputes sent through social media or unofficial channels. Each route below is visible on the site; the team receiving your message can view your account record and respond to your query directly.
Open the live chat widget from any page on the site to reach a support agent. Use this route for account access questions, transaction queries and general terms clarifications.
Send a written query to the support email address published on the Contact page. Include your registered account reference and the section of these terms your question relates to.
The Help Centre in your signed-in account area covers the most common policy questions with step-by-step instructions. Check here before opening a new support ticket.
We hold account data only for as long as it is needed to service your account or meet obligations that apply to eligible regions. If you close your account, we retain the minimum record required and then delete the remainder in line with the schedule stated in our Privacy Policy. Cookies and session data used on this platform are described separately in our Cookie Policy, which is linked at the footer of every page. Any request to review, amend or delete your data should go through the support email route — not through live chat — so that there is a written record of the request and our response.
We keep account and transaction records for the period required by the obligations that apply to your eligible region. Records beyond that period are deleted on a rolling schedule described in our Privacy Policy.
Your account is protected by the credentials you set at registration. If you suspect unauthorised access, use the account recovery route shown on the login screen immediately and then contact us via email.
We use session cookies to keep you signed in and analytical cookies to understand how the site is used. The full list of cookies and how to manage them is in the Cookie Policy linked in the site footer.
If you believe a term in this document conflicts with your rights in an eligible region, raise the point in writing through the support email route. We will review and respond to your query.
The questions below cover what we hear most from account holders reading this page for the first time. If your question is not listed here, open a support ticket through the published routes and cite the section you are asking about.
Yes, these terms cover every transaction you initiate from your account wallet, including those processed through Nagad and Bank Transfer. Once a transaction leaves our platform and enters the payment network, the network's own conditions also apply alongside ours.
We publish a change date at the top of this page whenever a revision is made. If you continue to use your account after a revision is posted, that counts as acceptance. We recommend checking this page periodically, especially before initiating large transactions.
Access and eligibility depend on your local law and the eligible regions we serve. We do not make a blanket promise of availability in any specific location. Check the eligibility conditions shown during account registration for the most current position.
Go to your account transaction log first and verify the entry. If it remains unexplained, raise a dispute through the account support route before contacting Nagad or your bank directly. Having the internal reference number from your account will speed up the review.
Open your account settings screen and use the fields provided to update your contact details or linked wallet address. The verification steps shown on that screen are the correct process; do not rely on a summary in this document, as account-screen instructions take effect.
We retain the minimum record required by the obligations that apply to your eligible region and then delete the rest according to the schedule in our Privacy Policy. Submit a closure request through the support email route so there is a written record of the request.